LXR Software Support
LXR offers a variety of methods in which you can obtain support for the LXR*TEST
software that you or your organization has licensed. These methods include using
the Knowledge Base, getting telephone support, and using e-mail support.
Before attempting telephone or e-mail support you should ensure that you have either
an Annual Support and Maintenance (ASM) contract in place or you have purchased
a per incident ticket from our store. If you would like to view the price for an
ASM contract or a per incident ticket
click
here.
Online
Resources
Online Resources provide answers to frequently asked questions as well as contains
helpful tutorials. You do not have to have a ASM to use the Online Resources.
* If you encounter a problem
with the Online Resources please contact
. Please include a description of the issue that you are having.
E-mail support is available to any primary licensed user or registered support user
with a current ASM contract or per incident support ticket.
* Please include your LXR*TEST
serial number in your e-mail. If it is not included your issue resolution will be
delayed while we attempt to find out if you have support coverage.
* If you have purchased a per incident ticket please include the number in your
e-mail.
Telephone Support
E-mail support is available to any primary licensed user or registered support user
with a current ASM contract or per incident support ticket.
Phone number: (843) 520-2992 option 3
* Please have your LXR*TEST serial
number ready.
* If you have purchased a per incident ticket please have the number ready.
Additional Information
If you do not know if you have ASM coverage we will be happy to check for you. E-mail
a request to
and include your LXR*TEST serial number.
* Per incident tickets do not
cover training or web test installation support.